Policies

Effective date: October 19, 2026

This Privacy Policy explains how Healing Expeditions, LLC ("the Practice," "we," "us"), operated by Pamela Mangus, LPC, collects and uses information through this website (the "Site"). It applies to the Site only. Protected health information you share once you become a client is governed by our separate Notice of Privacy Practices, which describes your rights under HIPAA.

Information We Collect

Information you give us: your name, email, phone number, preferred contact method, state of residence, and anything you type into a contact, scheduling, or newsletter form.
Information collected automatically: IP address, browser and device type, pages visited, and referring site, gathered through cookies and analytics tools.
Third-party platforms: if you book through Headway or another platform, that platform's own privacy policy applies to what you share there.

Please keep form messages brief. Website contact forms and regular email are not designed for clinical information. Please share only your name, contact details, and a general reason for reaching out. We will discuss anything clinical in a secure setting.

How We Use Information

To respond to your inquiry and schedule a consultation
To send newsletters or updates you opted into (you can unsubscribe anytime)
To understand how visitors use the Site and improve it
To meet legal, licensing, and professional obligations

We do not sell, rent, or trade your personal information. We do not use your information for targeted advertising, and we do not place tracking pixels from advertising platforms on pages where you contact us.

Who We Share It With

We share information only with service providers who help run the Site and Practice (web hosting, email, scheduling, payment processing), under agreements that limit their use of it. We may also disclose information when required by law, court order, or licensing board, or when needed to protect someone's safety.

Cookies

You can block or delete cookies in your browser settings. Some Site features may not work without them.

Security and Retention

We use reasonable administrative, technical, and physical safeguards, but no transmission over the Internet is fully secure. We keep inquiry information only as long as needed to respond and for our records, then delete it. Client records are retained as required by Virginia and Florida law and described in our Notice of Privacy Practices.

Your Choices

You may ask to see, correct, or delete the personal information you submitted through the Site by emailing healingexpeditions@protonmail.com. You may opt out of emails using the unsubscribe link in any message.

Minors

The Site is intended for adults. Parents or guardians seeking services for an adolescent should contact us directly. We do not knowingly collect information from children under 13 through the Site.

Changes

We may update this policy and will post the new effective date above.

Terms and Conditions of Use

Effective date: October 19, 2026

By using this website (the "Site"), you agree to these Terms. If you do not agree, please do not use the Site.

1. Purpose of the Site

The Site provides general information about Healing Expeditions, LLC and Pamela Mangus, LPC, and a way to request a consultation. Using the Site, reading its content, or sending a message does not create a counselor–client relationship. That relationship begins only after an intake, signed informed consent, and mutual agreement to work together.

2. Who We Can Serve

Counseling services are offered by telehealth only to clients who are physically located in Virginia or Florida at the time of each session. Pamela Mangus is a Licensed Professional Counselor in Virginia and holds a Florida out-of-state telehealth provider registration; she does not hold a full Florida license. If you will be traveling or living in another state, please tell us before your session so we can discuss options.

3. Scheduling, Fees, and Payment

Current fees, accepted payment methods, and insurance options are listed on our Fees page. Some clients may be seen through Headway, whose terms also apply to those services.
Good Faith Estimate: if you are uninsured or not using insurance, you have the right to receive a Good Faith Estimate of expected charges under the federal No Surprises Act. Please ask before your first session.
Cancellations: if you need to cancel or reschedule, please give at least 24 hours' notice whenever possible. Full policies appear in your intake paperwork.

4. Communications

Email, text, and website forms are for scheduling and administrative matters only. They are not monitored around the clock and are not for emergencies. Sessions take place on a HIPAA-compliant video platform.

5. Intellectual Property

All Site content, including text, graphics, worksheets, videos, and logos, belongs to Healing Expeditions, LLC or its licensors. You may view and print content for personal, non-commercial use. You may not copy, republish, or sell it without written permission.

6. Third-Party Links

The Site may link to other websites, including Headway, YouTube, and resource pages. We do not control those sites and are not responsible for their content or privacy practices.

7. Acceptable Use

You agree not to misuse the Site, attempt to access it without authorization, or submit content that is unlawful, harassing, or harmful.

8. No Warranties; Limitation of Liability

The Site and its content are provided as is, without warranties of any kind. To the fullest extent allowed by law, the Practice is not liable for any damages arising from your use of the Site or reliance on its content. Nothing in these Terms limits obligations owed to clients under professional standards or applicable law.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. This does not reduce any rights a Florida resident has under Florida law.

10. Changes

We may update these Terms at any time by posting a new version with a new effective date.

11. Contact

Questions about these Terms? Email us at healingexpeditions@protonmail.com or call us at +1 434-207-2094.

Disclaimers

Effective date: October 19, 2026

Crisis and Emergencies

This Site and our email, text, and form channels are not for emergencies. If you are in crisis or thinking about harming yourself or someone else, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.

Educational Content Only

Articles, videos, worksheets, and other content on this Site are for general education. They are not therapy, diagnosis, or treatment, and they are not a substitute for care from a qualified professional who knows your situation. Do not delay seeking care because of something you read here.

Licensure and Jurisdiction

Pamela Mangus is a Licensed Professional Counselor in Virginia (License No. 0701010830). She is registered with the Florida Department of Health as an out-of-state telehealth provider (Registration No. TPC7114) and does not hold a full Florida license. Counseling is provided by telehealth only to clients located in Virginia or Florida at the time of service. Florida residents can verify this registration and view required provider information at the Florida Department of Health: flhealthsource.gov/telehealth. Virginia licenses can be verified through the Virginia Department of Health Professions.

No Guaranteed Results

Every person's healing is different. We cannot promise specific outcomes or timelines from counseling, EMDR, or any other approach.

Counseling Only; Coaching Is a Separate Company

Healing Expeditions, LLC provides licensed counseling only. Coaching is offered by a separate company, Healing Expeditions Coaching, LLC, and is not available through this Site. Coaching is not therapy, is not provided under a counseling license, and does not include diagnosis or treatment of mental health conditions.

Faith-Integrated Counseling

For clients who request it, faith may be integrated into counseling in a way that respects each client's beliefs and pace. Faith integration is always client-led and optional; clients of any belief, or none, are welcome.

Testimonials

We do not post client testimonials to protect client confidentiality and the counseling relationship.